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Frequently Asked Questions

For purposes of these Frequently Asked Questions, "we", "us" and "our" refers to 8742995 Canada Inc. dba Alumni Getaways for York U Alumni


How to get my ticket & e-document?

Prior to departure and provided your reservation has been paid in full, a web-link will be sent to the email address given at the time of booking with instructions on how to retrieve your e-documents online. If for whatever reason you cannot access your email address or are having difficulty with your e-documents, please contact us for assistance. Please ensure that you contact the airline at least 24 hours prior to departure and on the day of your departure for any schedule changes and confirmation of your flights.


Do I need travel insurance?

Government health insurance plans may only pay a portion of the expenses incurred for emergency out-of-province hospital or medical services. In addition, based on the supplier terms, your bookings may also be 100% non-refundable. Therefore, without medical, trip cancellation and interruption insurance, you may lack the financial protection you need and you may be faced with medical bills in the event of an unforeseen illness or injury during your trip.

You may contact us at any time on 1-844-487-2586 to speak with a representative regarding travel insurance.


When should I check-in at the airport?

For non-reserved seating, seats are allocated on a first-come, first-served basis. While times may vary by airline, generally speaking, all passengers should arrive at the airport at least three (3) hours prior to flight departure, with check-in closing one (1) hour prior to departure. For security reasons, all passengers must be present for check-in, and you will not be allowed to board, nor will you be entitled to a refund, if you have not checked-in by the minimum time requirement as stipulated by the airline. While we will endeavor to notify you of any changes to departure times that we are made aware of, we cannot monitor every flight. Therefore, it is your responsibility to contact the airline and reconfirm your flight times 12 to 24 hours prior to departure.


Are there any baggage restrictions?

Restrictions on carry-on baggage are regulated by Transport Canada. For updated information on these or other Government of Canada security requirements, please visit the Canadian Air Transport Security website at http://www .tc.gc.ca or http://www.catsa-acsta.gc.ca or phone 1-888-294-2202.

As at the time of publication of these restrictions, the following are the Transport Canada restrictions on carry-on baggage.

Containers of liquids, aerosols or gels in your carry-on must be 100 ml/100 grams (3.4 oz) or less.

All containers must fit in 1 clear, closed, re-sealable plastic bag no more than 1 litre (1 quart) in capacity. The approximate dimensions of a one litre/quart bag are 15.24 cm by 22.86 cm (6 in. by 9 in.) or 20 cm by 17.5 cm (8 in. by 7 in.).

At the screening point, take your plastic bag out of your carry-on and place it in one of the provided trays.

Drink or discard any beverages in containers over 100 ml before pre-board security screening

Any containers over 100 ml should be placed in checked baggage.

Exceptions for liquids, aerosols and gels - the following are allowed in your carry-on without a bag and in containers over 100 ml:

If traveling with an infant under two years of age (0-24 months), baby food, milk, formula, water and juice in small containers and reasonable amounts for your itinerary.

Prescription and essential non-prescription medicines.

You must declare all such items at security screening. These items must be removed from carry-on baggage and placed directly into a bin at the entrance of the checkpoint, as additional screening may be required.

Above restrictions are subject to change.


Can I travel if I'm pregnant?

For travelers who have entered their 32nd week of pregnancy, we recommend that you obtain a letter from your doctor stating that (i) the pregnancy is uncomplicated, (ii) confirming the expected date of delivery, (iii) you are in good health, and (iv) that (in their opinion) there is no reason why you cannot fly. We also suggest you contact the airline in advance of flying to confirm the regulations as outlined in their policy. In addition, many cruise lines will not accept passengers who have entered their 24th week of pregnancy by the beginning of, or at any time during the cruise. A physician's `Fit to Travel` note is required prior to sailing, stating how far along (in weeks) your pregnancy will be at the beginning of the cruise. We recommend you visit the cruise line website prior to sailing to confirm the regulations as outlined in their policy.


Are there departure taxes and when are they collected?

Some destinations charge a departure tax which is collected from all passengers when they are leaving the destination at the local airport when checking in for the return flight.


Are there any special considerations for children traveling with parents?

For travel within Canada, children under 18 years of age must present a birth certificate, health card, passport or other government issued photo identification. For travel outside of Canada, children must be in possession of a valid passport. If a child is traveling with only one parent, a notarized letter signed by the non-travelling parent is required giving the parent permission for the child to travel unless the parent has sole custody and provides documentation proving so. The age at which a person is considered a child varies from country to country and you are therefore encouraged to investigate the requirements for the country you are travelling to if (i) you are travelling with a child under 18 without both parents, or (ii) traveling with a child who is not your child (e.g., niece, nephew or grandchild) and you are not their legal guardian.


Can a child travel alone?

Please contact the airline directly regarding services available for unaccompanied children. It is the parent's responsibility to contact the airline directly to let them know their child will be travelling alone and to review all details concerning travel for unaccompanied children prior to arrival at the airport.